Plans can change, so when it comes to booking travel with us, we prefer a no strings attached type approach, which is why we’ve introduced the Freedom Guarantee. It’s made up of two parts: change your trip for zero fees, or use FlexDeposit to save your paid deposit for when you’re ready to use it.
FlexDeposit Terms & Conditions: The value of the original deposit can be used as credit towards booking a new trip with Contiki, this is what we call FlexDeposit. The original deposit refers to tour deposit only and excludes any additional deposits such as Inca Trail, or flights. Any discounts already refunded are not applicable. The FlexDeposit will be applied as a discount on the final payment of your new trip. The amount allowed to be redeemed is equal to the original deposit amount paid. In the case of multiple deposits due to back to back trips, only one deposit amount can be credited per trip, they cannot be combined. However multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer. Credit is valid until the client turns 36. i.e fitting within Contiki’s age limit as per Contiki’s booking conditions. After turning 36 years of age, the FlexDeposit can be used with one of our sister brands, click here for details. Credit can also be gifted to family or friends. To gift to family or friend the customer must email confirmation to Contiki stating the nominated name. Gifting only valid within 5 calendar years of the original booking. (eg cancelled in 2014, valid on trips up to end of 2019). FlexDeposit is not valid on existing bookings. FlexDeposit has no cash value and is non-refundable.
Change your trip with zero fees: If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability. If the change is requested more than 45 days before the original trip departure, no fee will be charged. A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply. However trip deposits can be used as credit to a new trip, see FlexDeposit. The new departure price will not be eligible for early payment discounts (EPD) if within 45 days before departure. A name change to a different person will be treated as a cancellation. A fee will be charged for any alteration to airline arrangements made by Contiki as per T&Cs.
If you want to change your chosen trip or departure, just call us and let us know what trip or departure you’d like, and if there’s space we’ll take care of the rest. No need to worry about spending your hard earned cash on change fees. Here is what you need to know.
You can still change your trip without paying a change fee, but because of the late notice, Contiki have incurred costs of the original trip, and normal cancellation fees will apply. As a guide these cancellation fees* are:
(* Please note that some trips may have different cancellation fees, check with Contiki or your travel agent for details)
Our travellers are our world, so making you happy makes us happy. We get that sometimes plans change, which is why we offer you FlexDeposit, which is designed to make it easier for you to travel with Contiki at a time that suits you.
The FlexDeposit guarantee is given for free once you have paid your deposit and works as a credit towards your next adventure. As Contiki operates trips for travellers between the ages of 18-35, FlexDeposit is available to use until you turn 36 years of age. However for travellers age 36 and above, it can be used with one of our sister brands, get inspired here. If you can’t take the trip yourself, you can also gift your deposit within 5 years from the original booking date.
Using your deposit is as easy as 1-2-3: